Terms and Conditions

Last updated: 26 October 2025

Welcome to The Baking Queen website (the “Site”), operated by The Baking Queen, based in Boston, Lincolnshire, United Kingdom.
By accessing or using this Site, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our website or placing an order.

1. General Information

The Baking Queen provides bespoke cakes, cupcakes, and other baked goods made to order.
These terms apply to all use of our website, social media pages, and communication channels.

If you do not agree with any part of these terms, please do not use this Site.

2. Contact Details

The Baking Queen
📍 Boston, Lincolnshire
📞 07534 333348
📧 thebakingqueen01@gmail.com
🌐 www.thebakingqueen.co.uk

3. Orders and Payments

• All cakes and baked goods are made to order and may vary slightly from reference images shown online or on social media.

• Full payment (or a deposit, if agreed) may be required to secure your booking.

• Payment details and due dates will be confirmed at the time of ordering.

• Orders are not confirmed until payment has been received and acknowledged in writing.

• Once production has begun, cancellations may not be eligible for a full refund due to time and material costs.

4. Allergies and Dietary Information

• All products are baked in a kitchen that handles nuts, gluten, dairy, eggs, and other allergens.

• ⚠️ The Baking Queen is not a nut-free kitchen.

• Customers are responsible for informing us of any allergies or intolerances at the time of ordering.

• While every care is taken, cross-contamination cannot be fully excluded.

5. Collections and Deliveries

• Local delivery is available within the PE11 area (or as agreed).

• Delivery times are estimates and may vary due to traffic or weather conditions.

• Once goods are collected or delivered, responsibility passes to the customer for safe transport, storage, and presentation.

• We recommend cakes are kept refrigerated or at a cool room temperature until served.

6. Refunds and Returns

• Due to the perishable and bespoke nature of cakes, returns are not accepted once collected or delivered.

• Refunds or replacements may be offered only in exceptional cases where a product is proven faulty or not as agreed.

• Minor variations in colour, decoration, or size do not qualify as faults.

If you are unhappy with your order, please contact us within 24 hours so we can review the issue.

7. Website Use

• All content, images, and designs on this Site are owned by The Baking Queen and protected by copyright laws.

• You may not copy, distribute, or reproduce any materials without written permission.

• You agree not to misuse the Site or interfere with its security or operation.

8. Privacy

Your privacy is important to us.
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law, The Baking Queen shall not be liable for any loss, damage, or injury resulting from:

• Use of our products outside recommended storage conditions

• Failure to disclose allergies or dietary needs

• Misuse of our website or social media channels

Our liability is limited to the value of the order placed.

10. External Links

This Site may include links to other websites or social media pages.
We are not responsible for the content, privacy practices, or accuracy of any third-party websites.

11. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our business or legal requirements.
The most recent version will always be available on this page, with the updated date shown above.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms and Conditions, please contact:
📧 thebakingqueen01@gmail.com
📞 07534 333348