Accessibility Statement for The Baking Queen

The Baking Queen is committed to making our website accessible to as many people as possible, regardless of technology or ability. We want everyone to be able to browse, enquire, and place orders with confidence.

Our commitment

We aim to meet WCAG 2.2 Level AA guidelines and continuously improve accessibility as we update content and features.

Measures we take:
 

• Use of clear headings and simple language

• Meaningful link text and descriptive alt text for images

• Sufficient colour contrast between text and backgrounds

• Keyboard-accessible navigation and forms

• Logical reading order and consistent layouts

• Labels and instructions on forms, with clear error messages

Compatibility

Our website is designed to work with:
 

• The latest versions of major browsers (Chrome, Safari, Firefox, Edge)

• Mobile and desktop devices

• Screen magnification and screen reader software
   

If you use older browsers or very outdated assistive tech, some features may not perform as expected.

Known limitations

We’re actively improving areas such as:
 

• Older gallery images that may still need enhanced alt text

• Occasional third-party embeds (e.g., social media) that we don’t fully control
   

If you encounter an issue, please tell us and we’ll do our best to fix it.

Feedback & contact

If you need information on this website in a different format, or want to report an accessibility problem, contact us:

• Phone: 07534 333348

• Email: thebakingqueen01@gmail.com
   

We aim to respond within 2 working days.

Escalation

If you’re not satisfied with our response, please reply to your original email or call again and mark your message “Accessibility – urgent” so we can prioritise it.

Continuous improvement

We review accessibility whenever we add new content or features and schedule periodic checks to keep improving the experience.
Last updated: 26 October 2025